Return Policy + Warranty

What is your Return Policy?

At Stoggles, we want you to be 100% happy with your eyewear. With our 30-Day Guarantee, you may return your Stoggles for a refund within 30 days of receiving your order, no questions asked. Please visit our Returns Center for help with your return.

We do not offer returns on any international order.

Do Stoggles have a warranty?

All standard Stoggles come with a limited six-month Craftsmanship Warranty. If your Stoggles have a manufacturing defect or problem that should not occur with normal use, we will offer a one-time replacement at no cost to you. Products that naturally wear out from normal use are not a candidate for a warranty replacement or a refund.

Our Craftsmanship Warranty will consist of one replacement of your product at no charge within six months of your original delivery date. Our goal is to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Proof of purchase and original order information is required for all warranty claims.

To fill out our warranty claim form, please visit: www.wearstoggles.com/pages/warranty

**Exclusions to this warranty include damage and wear due to severe abrasive cleaning conditions, chemical contamination, bleach, cleaners, accidents, misuse, abuse, incorrect use, and any other circumstance not related to the direct manufacturing process.

Rx Worry Free Exchange + Warranty

What is your Rx Exchange Policy?

At Stoggles we offer a 100% Worry Free Rx Guarantee!

Our objective is to make sure every customer has a wonderful experience purchasing Rx Stoggles. You may exchange your Rx Stoggles for a one-time exchange at no cost for up to 30 days after delivery. We even provide free return shipping!

Please contact our Customer Happiness Team at hello@wearstoggles.com for help with your exchange.

All Rx Stoggles are custom made to order are not eligible for refunds.

Do Rx Stoggles have a warranty?

Rx Stoggles come with one-year Rx Craftsmanship Warranty. If your Stoggles frame has an issue that is our fault such as a manufacturing defect or problem that should not occur with normal use, we will offer a one-time Frame Replacement at no cost to you. This covers any possible defect in the frame that can reasonably be attributed to the manufacturer’s responsibility and not a result of normal wear and tear, accidental damage from handling or improper use. The one-year warranty period begins once your original order has been delivered to your door.

Our Rx Craftsmanship Warranty will consist of one replacement of your product at no charge within one year of your original delivery date. Our goal is to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Proof of purchase and original order information is required for all warranty claims.

To fill out our Rx warranty claim form, please visit: www.wearstoggles.com/pages/rx-warranty

**Exclusions to this warranty include damage and wear due to severe abrasive cleaning conditions, chemical contamination, bleach, cleaners, accidents, misuse, abuse, incorrect use, and any other circumstance not related to the direct manufacturing process.

Fit

Which size should I buy?

The mini square fits nicely on kids ages 7-14, and also on adults with smaller heads. The mini size has an overall width of 127mm, a lens width of 47mm, and a bridge width of 19mm.

The medium square fits nicely on most adult heads. It has an overall width of 135mm, a lens width of 50mm, and a bridge width of 19mm.

Are Stoggles adjustable?

Stoggles can be adjusted but should be done so with care to prevent breaking the frame. Check out this page to see how to safely adjust your frames.

Lens Care + Anti-Fog

How do I clean the Standard Lenses?

Our Standard lenses have an anti-fog coating on both the front and back of the lenses. This coating is UV cured onto the lens and should last up to 6 months with proper care. To maximize the lifespan of the coating, use only a dry microfiber cloth (like the material of the included pouch), to gently remove oil, fingerprints, and dirt from the lens. Fog will form around fingerprints, so make sure the lenses are clean for the best anti-fog results.

If you clean them with water, the coating will wear away after about 60 washes. If you clean them with alcohol or other chemical cleaners, the coating may wear away in as little as 5-10 cleanings.

You might be thinking to yourself “I work in a germy healthcare setting and I have to sanitize my glasses!” Here are a few suggestions:

1) Sanitize only the front side of the lenses. For most use cases, as long as you wear your mask underneath your Stoggles, the backside anti-fog coating is all that matters. Germs should hopefully be contacting only the front side of the lens, so consider only cleaning that side.

2) If you can’t avoid sanitizing the back, use anti-fog drops or wipes to provide a temporary anti-fog coating. We sell Stoggles anti-fog drops here. They work great at preventing fog for up to 6 hours, but if you’re cleaning them more frequently than that, you’ll need to re-apply after cleaning. Proper application is super important, so follow the instructions on the bottle.

3) Use a UV sanitizer. If you’re lucky enough to have access to one of these, it’s the best way to kill germs without damaging the coating.

How do I clean the Light Responsive Lenses?

Our light-responsive lenses have an anti-fog coating on the backside only because the front side has the light-responsive coating. You can wash or sanitize the frontside with water, alcohol, or other chemical cleaners without causing damage. As for the backside of the lens, ONLY CLEAN WITH A DRY MICROFIBER CLOTH! This anti-fog coating process is different from our standard lens coating, and you will create permanent white streaks if you use any liquid.

How do I clean the Prescription and Sun Lenses?

For our Rx, Sun, and Sun Rx lenses, we use the same double-sided coating as on our Standard lenses, so refer to that answer above.

Why are my lenses still fogging?

When our team came together to create Stoggles, we were surprised to find that despite the ubiquity of the word anti-fog, there is currently no truly permanent and 100% effective anti-fog coating. While our anti-fog lasts longer and works better than the competition, and works way better than a lens without anti-fog, fogging can still occur under certain conditions. We are hard at work developing an even more permanent anti-fog coating, which we hope to launch in 2-3 months.