General Questions

What if I need to change or cancel my order?

NON-PRESCRIPTION
These orders leave our warehouse quickly, often the same day the order was placed. Please reach to hello@wearstoggles.com, and we’ll do our best to pause the order. If the order was already shipped, please return your order for a refund after it arrives by visiting wearstoggles.returnly.com

How long do orders take to ship?

Non-prescription orders ship within 1-2 days, you will receive an email confirmation.

Prescription orders ship in approximately 4-5 weeks, since each Rx order is custom made.

What if my package is lost or stolen?

Please allow 3-4 extra days for the carrier to locate your package. Oftentimes, there is a delay on the carrier’s end. If the package never shows up, contact hello@wearstoggles.com and we’ll work together to resolve the missing package.

US Domestic Shipping Policy

Non-prescription Orders

Shipping is free for all orders within the United States. Please allow 1-2 business days for processing before your order is shipped. You will receive an email confirmation once your order has been sent.

Rx Prescription Orders

Rx lenses are custom made, therefore it takes a little longer to fulfill these than a non-prescription order. Typically Rx orders are shipped within 4-5 weeks. You will receive an email confirmation once your order has been sent.

Canada Shipping Policy

Non-prescription Orders

International shipping times vary based on the destination and carrier. Typically international orders arrive within 15-21 days, although unforeseeable issues such as customs delays can push delivery out further. You will receive an email confirmation with a tracking number once your order has been sent.

Charges will be calculated by the carrier and will be shown at checkout.

The customer will be responsible for additional customs fees, payable to their local customs office, prior to receiving their package. Packages will be marked with its full retail value, we are unable to mark the order as a gift.

Rx Prescription Orders

We do not offer prescription lens orders to Canada.

International Shipping Policy

Do you ship internationally?

No, we only ship to Canada at this time.

Return Policy + Warranty

What is your Return Policy?

At Stoggles, we want you to be 100% happy with your eyewear. With our 30-Day Guarantee, you may return your Stoggles for a refund within 30 days of receiving your order, no questions asked. Please visit our Returns Center for help with your return.

We do not offer returns on any international order.

Do Stoggles have a warranty?

All standard Stoggles come with a limited six-month Craftsmanship Warranty. If your Stoggles have a manufacturing defect or problem that should not occur with normal use, we will offer a one-time replacement at no cost to you. Products that naturally wear out from normal use are not a candidate for a warranty replacement or a refund.

Our Craftsmanship Warranty will consist of one replacement of your product at no charge within six months of your original delivery date. Our goal is to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Proof of purchase and original order information is required for all warranty claims.

To fill out our warranty claim form, please visit: www.wearstoggles.com/pages/warranty

**Exclusions to this warranty include damage and wear due to severe abrasive cleaning conditions, chemical contamination, bleach, cleaners, accidents, misuse, abuse, incorrect use, and any other circumstance not related to the direct manufacturing process.

Prescription Lenses

Can you fill my prescription glasses?

We’re able to fill almost any prescription, but we have encountered a few very high prescriptions that we aren’t able to fill. Due to the many factors of a given prescription, we are not yet able to predict which prescriptions are not possible for us to fill until we send the order to our lab. In the unlikely event that we can’t fill your prescription, we will issue you a full refund.

How do I read my prescription?

OD: This refers to the “right eye”
OS: This refers to the “left eye”
Sphere (SPH): This indicates how strong your lens correction needs to be. A plus (+) number means you need help seeing close up, and a minus (-) number means you need help seeing far away.
Cylinder (CYL): This is your astigmatism correction.
ADD: This is included for wearers who need help for both distance and reading. If you have this, you will want to order progressive or no-line bifocal lenses.

What is PD?

Pupillary distance (PD) measures the distance between the centers of your pupils. This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible. Your eye doctor will usually measure your PD during an eye exam.

Do I enter my near or far PD?

Always enter your "Far PD" for distance vision eyeglasses and enter your "Near PD" for your reading glasses only. For most people, the difference between Far PD and Near PD is about 2-3mm.

How do I measure my PD?

You can download a free app to measure your PD. EyeMeasure is a great one and it gives you results instantly (requires iOS 12.0 or later).

What is Segment Height?

Segment Height, also known as Seg Height or SH, is the vertical measurement in millimeters from the bottom of the lens in your frames, to the beginning of the progressive addition on a progressive lens, or the top line of a lined bifocal. Segment height does not apply to Single Vision lenses. The determined Segment Height is specific to each frame and wearer.

What does it mean if my prescription says “sphere” for the cylinder?

The term "sphere" means that the correction for nearsightedness or farsightedness is "spherical," or equal in all meridians of the eye. Essentially this means correction for Astigmatism is not required for the prescription being considered.

What does “plano” mean?

It's a placeholder for the number zero, it means that you do not have distance problems.

Rx Worry Free Exchange + Warranty

What is your Rx Exchange Policy?

At Stoggles we offer a 100% Worry Free Rx Guarantee!

Our objective is to make sure every customer has a wonderful experience purchasing Rx Stoggles. You may exchange your Rx Stoggles for a one-time exchange at no cost for up to 30 days after delivery. We even provide free return shipping!

Please contact our Customer Happiness Team at hello@wearstoggles.com for help with your exchange.

All Rx Stoggles are custom made to order are not eligible for refunds.

Do Rx Stoggles have a warranty?

Rx Stoggles come with one-year Rx Craftsmanship Warranty. If your Stoggles frame has an issue that is our fault such as a manufacturing defect or problem that should not occur with normal use, we will offer a one-time Frame Replacement at no cost to you. This covers any possible defect in the frame that can reasonably be attributed to the manufacturer’s responsibility and not a result of normal wear and tear, accidental damage from handling or improper use. The one-year warranty period begins once your original order has been delivered to your door.

Our Rx Craftsmanship Warranty will consist of one replacement of your product at no charge within one year of your original delivery date. Our goal is to keep our customers happy for a lifetime and always reach a fair resolution to any issue. Proof of purchase and original order information is required for all warranty claims.

To fill out our Rx warranty claim form, please visit: www.wearstoggles.com/pages/rx-warranty

**Exclusions to this warranty include damage and wear due to severe abrasive cleaning conditions, chemical contamination, bleach, cleaners, accidents, misuse, abuse, incorrect use, and any other circumstance not related to the direct manufacturing process.

Fit

Which size should I buy?

The mini square fits nicely on kids ages 7-14, and also on adults with smaller heads. The mini size has an overall width of 127mm, a lens width of 47mm, and a bridge width of 19mm.

The medium square fits nicely on most adult heads. It has an overall width of 135mm, a lens width of 50mm, and a bridge width of 19mm.

Are Stoggles adjustable?

Stoggles can be adjusted but should be done so with care to prevent breaking the frame. Check out this page to see how to safely adjust your frames.

Lens Care + Anti-Fog

How do I clean the Standard Lenses?

Our Standard lenses have an anti-fog coating on both the front and back of the lenses. This coating is UV cured onto the lens and should last up to 6 months with proper care. To maximize the lifespan of the coating, use only a dry microfiber cloth (like the material of the included pouch), to gently remove oil, fingerprints, and dirt from the lens. Fog will form around fingerprints, so make sure the lenses are clean for the best anti-fog results.

If you clean them with water, the coating will wear away after about 60 washes. If you clean them with alcohol or other chemical cleaners, the coating may wear away in as little as 5-10 cleanings.

You might be thinking to yourself “I work in a germy healthcare setting and I have to sanitize my glasses!” Here are a few suggestions:

1) Sanitize only the front side of the lenses. For most use cases, as long as you wear your mask underneath your Stoggles, the backside anti-fog coating is all that matters. Germs should hopefully be contacting only the front side of the lens, so consider only cleaning that side.

2) If you can’t avoid sanitizing the back, use anti-fog drops or wipes to provide a temporary anti-fog coating. We sell Stoggles anti-fog drops here. They work great at preventing fog for up to 6 hours, but if you’re cleaning them more frequently than that, you’ll need to re-apply after cleaning. Proper application is super important, so follow the instructions on the bottle.

3) Use a UV sanitizer. If you’re lucky enough to have access to one of these, it’s the best way to kill germs without damaging the coating.

How do I clean the Light Responsive Lenses?

Our light-responsive lenses have an anti-fog coating on the backside only because the front side has the light-responsive coating. You can wash or sanitize the frontside with water, alcohol, or other chemical cleaners without causing damage. As for the backside of the lens, ONLY CLEAN WITH A DRY MICROFIBER CLOTH! This anti-fog coating process is different from our standard lens coating, and you will create permanent white streaks if you use any liquid.

How do I clean the Prescription and Sun Lenses?

For our Rx, Sun, and Sun Rx lenses, we use the same double-sided coating as on our Standard lenses, so refer to that answer above.

Why are my lenses still fogging?

When our team came together to create Stoggles, we were surprised to find that despite the ubiquity of the word anti-fog, there is currently no truly permanent and 100% effective anti-fog coating. While our anti-fog lasts longer and works better than the competition, and works way better than a lens without anti-fog, fogging can still occur under certain conditions. We are hard at work developing an even more permanent anti-fog coating, which we hope to launch in 2-3 months.

Insurance

Do you accept insurance?

Currently we do not accept vision insurance, but we are happy to provide a receipt which can be used to get reimbursement from an eligible insurance company, please contact us at hello@wearstoggles.com

FSA/HSA
If you have a flexible spending account (FSA) or health savings account (HSA), you can also use it to purchase prescription glasses and prescription sunglasses—as long as your FSA or HSA account is affiliated with a major credit card.

Referrals

Do you have a referral program?

Yes, we do! Spread the word about Stoggles, the most stylish goggles on the market! Get $10 for every friend you refer. Click on this link to get started.